Return & Refund Policy

At MuskanBeauty, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If for any reason you are not satisfied with your order, please review our return and refund policy below.

1. Eligibility for Returns

You may return products under the following conditions:

• The product is unused and in its original packaging.
• The product is defective or damaged upon arrival.
• The product is incorrect or not as described.

2. Non-Returnable Items

Certain items are not eligible for return or refund due to health and safety regulations. These include, but are not limited to:

• Used cosmetic products or personal care items (such as lipsticks, skincare products, etc.).
• Sale or discounted items (unless they are defective or damaged).
• Gift cards.

3. Return Process

To return an item, please follow these steps:

1. Contact Us: Notify us of your intention to return the product within 7 days from the date of delivery. You can contact us at muskanbeautyy@gmail.com or call [Insert Contact Number].

2. Provide Order Details: Please include your order number, product name, and reason for return when reaching out to us.

3. Return Authorization: Once we confirm the eligibility of your return, we will provide instructions on how to send the item back to us.

4. Packaging the Return: Please ensure that the item is returned in its original, unused condition, with all packaging, labels, and tags intact.

5. Shipping Cost for Returns: Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect.

4. Refund Process

Once your return is received and inspected, we will notify you via email. If your return is approved, we will process your refund as follows:

• Refunds will be issued to the original payment method (e.g., credit card, bank transfer).
• Please allow up to 10 business days for the refund to be reflected in your account, depending on your payment provider.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

6. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please first check your bank account or payment provider. If the refund still hasn’t appeared, please contact us at muskanbeautyy@gmail.com, and we’ll assist you.

7. Damaged or Defective Items

If you receive an item that is damaged, defective, or not as described, please contact us immediately at muskanbeautyy@gmail.com with the following:

• A description of the issue.
• Photographs of the damaged or defective item.

We will arrange for a replacement or issue a full refund, including shipping costs.

8. Local Regulations

Our return and refund policy adheres to the applicable consumer protection laws of Pakistan. If you believe that your rights as a consumer have been violated, you can contact the relevant authorities in your local area for further assistance.

9. Changes to This Policy

MuskanBeauty reserves the right to update or change this Return & Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please review this policy periodically for any updates.

10. Contact Us

For any questions, concerns, or assistance with returns or refunds, please contact us at:

• Email: muskanbeautyy@gmail.com

Thank you for shopping with MuskanBeauty! We value your business and strive to provide the best customer service experience.